BEFORE
Customer writes at 10:30 pm. No reply. The next day, if they still remember you, they might try again — or they might not.
An AI agent trained on your documents: product catalogue, price list, FAQ, sales terms, return policy. It answers customers accurately on your website or WhatsApp — day, night, weekends. No errors, no breaks, no cost per conversation.
Goodea's custom AI agent is not a fixed-flow chatbot with pre-set answers. It is an artificial intelligence system trained on your company's real data: it knows your products, understands your customers' questions, and replies in your own tone of voice. It updates every time you update your documents.
The salesperson, the owner, the customer service team: everyone answers the same questions every day. "How much does it cost?" "Do you ship to the south?" "What's the delivery time?" "Do you have this product in size L?" "Can I get a quote?"
Every reply costs time — and time is the scarcest resource in an SME. Meanwhile, whoever asks at 11 pm on a Sunday gets no reply until Monday morning. By then, they've already contacted a competitor.
The AI agent does not replace the salesperson on complex negotiations. It handles the volume: repetitive questions, standard quotes, initial qualification — freeing the team for the work that only a human being can do.
Start with a Digital Plan →Customer writes at 10:30 pm. No reply. The next day, if they still remember you, they might try again — or they might not.
Customer writes at 10:30 pm. In 8 seconds they receive the correct answer, personalised, with your prices and your timelines. The conversation has already started.
Product catalogue, price list, internal FAQ, sales terms, return policy, technical data sheets, template emails you write every day. Nothing special needed: just the files you already have.
We configure the AI model with your documents, define the tone of voice, set the boundaries (what it can answer, what it must hand off to a human) and test it with real questions drawn from your business.
The agent is integrated wherever your customers reach you: a chat widget on the website, WhatsApp Business API, or both. The customer doesn't know they're talking to an AI — they only know they got an accurate answer within seconds.
Every week we review conversations. When the agent makes a mistake or can't answer, we update it. When prices or products change, we update the documents and the agent adapts. No manual reprogramming.
A chat widget that appears on the key pages of your website. The visitor asks a question, the agent replies in real time. You can configure it to appear only on certain pages (e.g. product page, quote page) and to hand the conversation to a human when needed.
Integration with WhatsApp Business API: customers write to your WhatsApp number and receive replies from the agent. For many SMEs WhatsApp is the primary contact channel — having an agent there means never missing a conversation outside business hours.
For standard email requests (template quotes, product questions, availability), the agent can draft a reply for review and sending — or reply directly for the most standardised email categories, reducing inbox management workload.
The agent knows the catalogue, available sizes, shipping times, return policies and costs. It answers pre-purchase questions that usually block conversion. It reduces cart abandonment caused by unresolved doubts.
Law firms, accountants, doctors, architects: the agent answers preliminary questions ("Do you work with startups?", "How much does an appraisal cost?", "How does the first appointment work?"), qualifies the contact and books appointments independently.
For companies with complex technical catalogues: the agent answers questions on specifications, minimum order quantities, production lead times, available certifications. It filters qualified requests and hands only warm leads to the salesperson — with a brief already compiled.
Hotels, farmhouses, accommodation: the agent answers questions on availability, included services, cancellation policies, transfers, children's entertainment. It handles quote requests and redirects to direct booking — no OTA commissions.
Average agent response time, versus 4–8 hours average human response time outside business hours. Response speed is one of the main conversion drivers.
The agent has no schedule, doesn't get sick, doesn't go on holiday. Weekend and overnight conversations are worth just as much as Tuesday morning ones.
Estimated reduction in repetitive requests reaching the human team. The figure varies by sector but the pattern is consistent: most questions are always the same.
From document delivery to the first operational agent deployment. This is not a 6-month project: it's a service that goes live in one week.
Yes, it can make mistakes — especially at the beginning. That is why we review conversations every week: every wrong or incomplete answer is analysed and used to improve the agent. We also configure a confidence threshold: if the agent is not confident enough about a reply, it hands the conversation to a human operator instead of responding inaccurately.
The documents you use to train the agent are not used to train the AI provider's base models: they remain in your private instance. Customer conversations are handled in accordance with GDPR and must be added to your website's privacy policy. We provide the updated text to insert. Data is not shared with third parties or used to improve public models.
No. To update the agent all you need to do is send an updated file (PDF, Word, Excel) and we handle the rest. No code to touch, no technical panel to access. For those who want full independence, we provide a simplified dashboard where you can upload documents and view conversations — no technical skills required.
The cost depends on the monthly conversation volume, the number of channels (website, WhatsApp, email) and the complexity of the training documents. The model is a monthly subscription with a one-time initial setup fee. A quote is issued within 48 hours after a 30-minute call. Write to commerciale@goodea.it with a description of your business and estimated monthly contact volume.
Yes, for more advanced cases. Integration with ERP systems (Fatture in Cloud, TeamSystem, SAP) and CRM platforms (HubSpot, Salesforce, Zoho) allows the agent to access real-time data: warehouse availability, order status, customer history. This option requires a preliminary technical assessment and an additional cost, but it is feasible and already implemented in some of our projects.
Send us one of your documents (catalogue, FAQ, price list) and we'll build a working demo in 48 hours. No commitment, no cost. See what it answers before you decide.